FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7-14 business days for delivery within Australia.
How much does shipping cost?
Shipping is a flat rate of $12.99 for all orders within Australia. This covers secure packaging and tracked delivery to your door. Enjoy FREE shipping orders $100 and over.
Do you offer international shipping?
No, we currently offer delivery within Australia only. International shipping is not available at this time.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unused items in their original packaging. Cosmetics and beauty products must be unopened for hygiene reasons.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.
Products & Orders
Are your products authentic?
Yes, all products sold on our store are 100% authentic and sourced from authorized suppliers and distributors.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details.
Contact Us
How can I contact customer service?
You can reach us through our Contact page directly. We typically respond within 24-48 hours during business days.